Refund policy

We want you to be satisfied with your purchase. Eligible items may be returned within 30 days of delivery subject to the conditions below.

Return Eligibility

To qualify for a return, the item must generally be:

Returned within 30 days of delivery
Unused and in resalable condition
In its original packaging when applicable
Complete with all accessories, manuals, parts, and components originally included
Accompanied by proof of purchase or the applicable order number

Items that have been installed, used, altered, damaged after delivery, or returned incomplete may not be eligible for a full refund.

Starting a Return

To request a return, contact:

Black Swan Distribution Corp
Email: orders@blackswandistributioncorp.com

Please include your order number, the item you wish to return, and the reason for the return.

Do not send merchandise back without first obtaining return instructions. Unauthorized returns may be delayed or refused.

Return Shipping

If the return is due to a damaged, defective, incorrect, or mis-shipped item, Black Swan Distribution Corp will provide appropriate return instructions and, when applicable, cover reasonable return shipping costs.

For returns based on customer preference, ordering the wrong item, or other reasons not caused by our error, the customer is responsible for return shipping costs unless otherwise required by law.

Original shipping charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives:

Damaged
Defective
Missing components
Different from what you ordered

Please include your order number and, when possible, photographs of the product, packaging, shipping label, and damage or defect.

We will review the issue and determine the appropriate resolution, which may include replacement, refund, return authorization, or another remedy.

Non-Returnable Items

Certain products may not be returnable for safety, regulatory, hygiene, or product-integrity reasons.

Examples may include:

Hazardous or flammable materials
Chemicals, fuels, oils, paints, coatings, or similar products once opened
Certain batteries or regulated products
Custom, cut, mixed, tinted, programmed, or personalized items
Special-order products
Products that have been installed or used
Clearance or final-sale merchandise when clearly identified as such
Gift cards
Products subject to manufacturer or regulatory return restrictions

Any product-specific return restriction disclosed before purchase will also apply.

Refunds

Once an authorized return is received, we will inspect the merchandise.

If approved, the refund will normally be issued to the original payment method.

Your bank, credit-card issuer, or payment provider may require additional time to process and post the refund after it has been issued.

Refunds may be reduced or denied when permitted by law if returned merchandise is:

Used
Damaged
Altered
Missing components
Not in its original condition
Returned outside the applicable return period

Order Cancellations

You may request cancellation within 1 hour after placing your order.

We will make reasonable efforts to cancel the order, but cancellation is not guaranteed once an order has entered processing, allocation, fulfillment, or shipment.

If the order can no longer be canceled, you may request a return after delivery if the item qualifies under this policy.

Exchanges

We generally process product changes as a return and new purchase unless we provide different instructions for your specific order.

Manufacturer Warranties

Some products may include a manufacturer's warranty. Manufacturer warranty coverage is separate from this return policy and may provide additional rights or remedies.

Contact Us

For questions about a return, refund, damaged shipment, or cancellation, contact:

Black Swan Distribution Corp
Email: orders@blackswandistributioncorp.com
Website: blackswandistributioncorp.com

This is the version I would use. It is clear enough for customers and structured enough for shopping agents to understand the 30-day window, cancellation period, exclusions, and refund process.