Shipping policy

Black Swan Distribution Corp ships eligible orders to destinations available during checkout. Shipping options, charges, and estimated delivery times are displayed at checkout when available.

Order Processing

Orders are processed as quickly as reasonably possible.

Processing time may vary based on:

Product availability
Order volume
Payment verification
Shipping destination
Carrier availability
Product size or weight
Special-handling requirements
Hazardous-material or regulatory restrictions

Orders placed on weekends or holidays may begin processing on the next business day.

Multiple Shipments

Products may be fulfilled from different distribution locations.

As a result:

A single order may arrive in multiple packages.
Items may arrive on different days.
Separate tracking numbers may be provided.
You will not be charged additional shipping solely because we split an order into multiple shipments unless additional charges were disclosed and approved.

Shipping Charges

Shipping charges, when applicable, are calculated or displayed during checkout.

Shipping costs may depend on factors such as:

Destination
Package size and weight
Product type
Shipping service selected
Special handling requirements

For certain oversized, heavy, hazardous, or specialized products, additional freight or handling charges may apply. If additional authorization is required before shipment, we will contact you before proceeding.

Delivery Estimates

Delivery dates and transit times shown on our website, during checkout, or in order communications are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Holidays
Supply-chain disruptions
Transportation interruptions
Incorrect or incomplete addresses
Regulatory or shipping restrictions
High seasonal shipping volume

We cannot guarantee carrier delivery dates unless a guaranteed service is specifically offered and identified as such.

Tracking Information

When tracking information is available, it may be provided by email or through your customer account or order-status page.

Please allow time for carrier tracking systems to update after a shipment has been tendered to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, contact us immediately at:

orders@blackswandistributioncorp.com

We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

Additional shipping charges resulting from an incorrect customer-provided address may be the customer's responsibility where permitted by law.

Large, Heavy, or Freight Shipments

Certain large or heavy products may ship by freight carrier instead of standard parcel service.

Freight shipments may require:

A valid delivery phone number
Delivery scheduling
Someone to be present to receive the shipment
Appropriate access for the delivery vehicle
Additional services such as liftgate or inside delivery

Any additional freight requirements or charges will be disclosed when applicable.

Customers should inspect freight shipments at delivery and note visible damage on the carrier's delivery documentation whenever possible.

Hazardous and Restricted Products

Some products may be subject to carrier, geographic, regulatory, hazardous-material, or other shipping restrictions.

These products may:

Require special shipping methods
Have longer processing times
Be unavailable for expedited shipping
Be restricted from certain states, territories, postal codes, or destinations
Be unavailable for international shipment

If an order cannot be shipped because of an applicable restriction, we may cancel the affected item and issue an appropriate refund.

Damaged Shipments

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us as soon as possible at:

orders@blackswandistributioncorp.com

Please provide:

Your order number
A description of the damage
Photos of the product
Photos of the packaging
Photos of the shipping label when available

Please retain the item and packaging until we provide further instructions.

Missing Items

Because orders may ship separately, an item that is missing from one package may still be in transit.

Please review all tracking information associated with your order.

If all shipments show as delivered and an item is still missing, contact us at orders@blackswandistributioncorp.com.

Lost Packages

If tracking indicates that a shipment may be lost, contact us and we will assist with investigating the shipment with the carrier.

Carrier investigations and claims may require additional processing time.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check around the delivery location.
Check with household members, neighbors, front desks, mailrooms, or building management.
Allow reasonable time for carrier tracking and physical delivery records to synchronize.
Contact the carrier when appropriate.
Contact us if the package remains missing.

We will assist with investigating the delivery when appropriate.

Order Changes and Cancellations

Cancellation requests may be submitted within 1 hour after an order is placed.

We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed once an order enters processing, allocation, or shipment.

Please see our Return and Refund Policy for additional information.